Refund policy

RETURNS, CANCELLATIONS & AUTHENTICITY GUARANTEE

LIFETIME AUTHENTICITY GUARANTEE

Every item we sell is supplied with a Letter of Authenticity and our lifetime money-back guarantee. This guarantee covers authenticity only: if an item is ever proven not to be genuine, you are entitled to a full refund for as long as you own it. The authenticity guarantee cannot be used as a means of returning an item because you have changed your mind — change-of-mind returns are covered separately below.

We take authenticity seriously and will review every challenge to an item's authenticity. As part of that review we will consider second opinions from a select group of recognised, independent experts in the field. If an item is found not to be genuine, we will refund you in full.

CHANGE-OF-MIND RETURNS

If you simply change your mind, you may request a return within 14 days of receiving your item. This applies to customers in the UK and Europe. To be eligible:

The item must be in the same condition in which you received it, complete with any original packaging and accompanying documentation (including the Letter of Authenticity).

You must contact us first at fabfourmemorabilia@gmail.com to request the return. Items sent back without an agreed return will not be accepted.

We will supply a return postage label.

Once we have received and inspected the returned item, we will process your refund as set out under Refunds below. We reserve the right to charge a restocking fee of up to 10% of the item price where appropriate.

EU customers — statutory cooling-off period

If your order is shipped to a country in the European Union, you have a statutory right to cancel within 14 days of receipt, for any reason and without justification. The same condition requirements above apply.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

Please inspect your order as soon as it arrives and contact us immediately at fabfourmemorabilia@gmail.com if an item is damaged, defective, or if you have received the wrong item, so that we can put it right.

UK customers: if we ask you to return an item, please do so within 14 days, in its original packaging, using the same method by which it was sent to you (e.g. Signed For / Special Delivery). Keep your proof of posting — we will refund this return postage.

Overseas customers: please do not return a damaged item to us. Contact us and wait for our instructions.

Please do not return a whole order if only one item is affected. Damaged items will be replaced as soon as possible; if we are unable to replace or re-order, we will offer a refund or credit note.

LOST PARCELS

UK customers: if your goods have not arrived within 7 days, please contact us.

Overseas customers: if your goods have not arrived within 28 days, please contact us.

REFUNDS

Once we have received and inspected your return, we will notify you whether the refund has been approved. If approved, you will be refunded to your original payment method within 10 business days. Please remember that it can take additional time for your bank or card provider to process and post the refund. If more than 15 business days have passed since we approved your refund and you have not received it, please contact us at fabfourmemorabilia@gmail.com.